Refunds and withdrawal
Who handles payments and requests
The service uses Stripe Managed Payments. Buyers see Link, a Stripe company, as the merchant of record: Sold through Link. Payment receipts, invoices and refund emails come from Link, and card statements show LINK.COM* followed by the statement descriptor. Use Link support for transaction questions or refund requests. For MDShare product help, contact hello@mdshare.online and identify your purchase, not a share password or document.
MDShare is operated by a sole trader based in Portugal. This policy does not reduce statutory rights or the seller’s obligations. The Stripe entity you contract with depends on your country, as set out in Link’s terms below.
Canceling a renewal
Manage or cancel a subscription through the Stripe customer portal or at link.com. Guest buyers may need to create a Link account to use its order-management tools. Cancellation is not itself a refund request. Cancellation takes effect at the end of the current billing period; paid access continues until then. Check the displayed cancellation date and keep its confirmation. Account deletion instead cancels immediately without a prorated refund, subject to statutory rights.
Statutory withdrawal rights
If you are an EU consumer buying a service online, you normally have 14 days from making the contract to withdraw without giving a reason. Starting the service does not by itself remove this right.
Link/Stripe, as seller, applies statutory cooling-off periods where they apply: 14 days in the EU and 7 days in Brazil. There is no consent checkbox at checkout. A buyer who withdraws within the applicable period receives a full refund and paid access ends immediately. Using MDShare or opening a share is not consent to waive these rights.
Send a clear statement that you wish to withdraw through the seller’s receipt/support channel, or contact MDShare for help routing it. Include your name, purchase email and purchase date or receipt reference. You do not need to explain why. Statutory refunds are normally due within 14 days of the seller being informed, using the original payment method unless you agree otherwise, subject to applicable law.
Other countries may provide additional mandatory rights. Nothing here limits the cooling-off periods or remedies that apply to your purchase.
Refunds beyond statutory rights
Stripe may issue a refund within 60 days under its merchant-of-record rules. This is not an unconditional 60-day money-back guarantee from MDShare, and it does not shorten statutory rights. Eligibility follows the Stripe policy applicable to your purchase.
MDShare offers no additional refund promise beyond statutory withdrawal rights. This does not limit any other mandatory consumer remedy.
What happens after a refund
A full refund ends paid access immediately. We request cancellation of the refunded subscription so it does not renew, but cancellation can fail. Failed requests are flagged for owner action and retried on webhook redelivery; there is no automatic cancellation sweep. Failed requests require owner action before the next renewal, including contacting Stripe if necessary. Remote cancellation is not guaranteed to succeed. A partial refund does not automatically revoke the subscription. A refund does not itself delete your account, all shares or payment records.
Only when paid access ends, never-expiring shares you own receive an expiry at least 30 days later, with an email notice. A Premium-to-Basic downgrade does not trigger this expiry while paid access continues. If custom links, branding removal or API access become available, custom links keep working until that expiry, while Premium branding removal and API access end immediately when those entitlements end. Keep your own copies.